Events and Education

Welcome to Palmetto GBA’s Learning and Education web page.



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The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program, and issues identified through data analysis.

Palmetto GBA offers education to providers through online, teleconference, or live and in-person events.


Providers may participate in live prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.

Self-Paced Computer-Based Learning 

Self-paced computer based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer based training includes pre- and post-test questions to test a user’s knowledge before and after each session.

Ask-the-Contractor Teleconference (ACT) Calls

ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form.

Live In-Person

Live, in-person education is provided from time to time, and will have specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations. Note: Speaker requests received from individual providers are handled as a webcast or teleconference.

Focused Training

Focused training is offered to providers as needed by way of teleconference or webcast. Providers are encouraged to use the self-paced learning opportunities prior to requesting education. If individual education is needed, providers may complete and submit the Request an Education Session form.


Palmetto GBA also partners with a number of entities to assist in sharing important Medicare education and to host and notify the provider community of upcoming educational opportunities. For speaker requests, the Request a Speaker form must be completed and submitted for consideration. Requestors will be contacted by a member of Palmetto GBA's Outreach and Education team to discuss the specifics and advise as to whether or not a speaker can be provided.

Events and Education Articles

Cost Report Status ToolBasics of Provider Level Balance (PLB) Reason Codes ModuleAppeals Status ToolAppeals Timeliness CalculatorAppeals and Clerical Error Reopenings ModuleMedicare Made EasyDischarge Planning Spring 2020 Handout2020 Spring Virtual Tour HBO HandoutC2C PAE Demo Presentation June 9 2020 HandoutPart A Appeals Presentation June 2020 HandoutCOVID-19 Overview and Updates June 8 2020 HandoutMedical Review Program and Targeted Probe and Educate HandoutMCG Health Springing into Summer 2020 HandoutFebruary 18, 2020, Part A Reason Codes in Review Webcast Handout2020 Part A Spring Virtual Tour HandoutMR and TPE Springing into Summer 2020 HandoutPart A Updates June 2020 HandouteServices: Registration VideoRefunds and Overpayment ModuleeServices: Forms & Secure Messaging VideoFinance and Accounting Training ModulesMedicare Secondary Payer (MSP) Coding ModuleEducational Events Where You Can Ask Questions and Get Answers from Palmetto GBAPatient Discharge Status Codes and Hospital Transfers ModuleInpatient Rehabilitation Facility - Required Documentation ModulePartial Hospitalization Programs (PHPs) ModuleSatisfying an Overpayment through Offset ModuleLimitations on the Recoupment of Medicare Overpayments ModuleIntegrated Outpatient Code Editor and Medicare Code Editor ModuleeServices and Google Authenticator ModuleReligious Nonmedical Health Care Institution Overview ModuleIntroduction to CERT Web Based TrainingFederally Qualified Health Centers (FQHCs) - A to Z ModuleIntensity-Modulated Radiation Therapy ModuleUtilization of Lifetime Reserve Days ModuleESRD Billing for Acute Kidney Injury (AKI) ModuleDDE Training ModulesCracking Condition Code 44 Computer-Based Training340B Drug Program Reimbursement CalculatorDiagnosis Related Group (DRG) 227 ModuleHyperbaric Oxygen Therapy ModuleeServices: COVID-19 Transition ModuleIntroduction to Modifiers ModuleSave Time with eTicket ModuleClinical Trials Coverage and Billing ModuleReason Code C7010 ModuleKnow Your J Codes - Drugs and Biologicals ModuleSkilled Nursing Facility (SNF) Basics Training ModulesInpatient Psychiatric Facility (IPF) Training ModulesIPPS Billing for Cost Outlier ModuleMSP Basics ModulesDiagnosis Related Group (DRG) 470 ModuleRural Health Clinic (RHC) Overview ModuleProvider Outreach and Education (POE) Advisory Group MembersMedical Necessity of Therapeutic Exercise ModuleTraining Modules on v5010 ReportsSkilled Nursing Facility (SNF) Extended Care Services ModuleA/B Rebilling ModuleChecklist for Timely Filing ExtensionResolution Tips for Overlapping ClaimsNeed an Answer to a Medicare Question?CMS Continuing Education (CMSCE) WebsiteReason Code C7010 Job AidClarification of Negative ReimbursementMedicare Part A East (PAE) Qualified Independent Contractor (CIC) Demo Now Available On DemandProvider Refunds to PatientsThe Medicare Part A Quarterly Updates Webinar Will Be Held March 17Leave of Absence (LOA) and Hospital Repeat Admission BillingCMS MLN Connects VideosJurisdiction J and Jurisdiction M Home Infusion Therapy (HIT) for New Part B Supplier Enrollment and Billing Webinar OnDemand Viewing - Now AvailableNavigating Palmetto GBA's Event Registration PortalLong Term Care Hospital (LTCH) Prospective Payment System (PPS) Interrupted Stay PolicyBilling Disputes Resolution RequestsProvider Address Job AidConditional Primary Medicare Payments for Workers' Compensation, No-fault and Liability InsuranceIncorrect Data Posted to the Common Working File (CWF)Medicare Learning Network (MLN) Preventive Services Education ToolPC-ACE Pro32 Training ModulesAcronym/Terminology IndexClarification of the First Level Appeal Decision LetterProvider Enrollment Training ModulesTips to Facilitate the Change of Ownership (CHOW) ProcessMedical Necessity of Therapeutic Exercise ModuleWhat is My Appeal Status? ModuleTimely Filing Job AidBilling Hospice Physician, Nurse Practitioner (NP) and Physician Assistant (PA) Services (Related to Terminal Diagnosis) Job AidThe Medicare Part A ACT Will Be Held February 24Site TutorialPart A East (PAE) Appeals Demonstration ModuleEDI Enrollment Instructions Guide ModuleMedicare Credit Balance Report ModuleVideo EducationCan I Appeal My Claim Denial? ModulePart A POE-AG CharterPart A Ask the Contractor Teleconference (ACT): February 24, 2021Part A Ask the Contractor Teleconference (ACT) Questions and Answers: May 12, 2021Cervical Disc Spinal Fusion and Spinal Cord Stimulator On-Demand WebcastADR Response CalculatorProvider Outreach and Education Advisory Group (POE-AG) Minutes: February 17, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: May 19, 2021How to Attend Webcasts via ON24Palmetto GBA eServices Webinar Series: Session 2 On DemandPart A Ask the Contractor Teleconference (ACT) Questions and Answers: August 11, 2021Checklist for Timely Filing ExtensionClosing the Gap: Left Atrial Appendage Closure ModuleOverlapping Claim Resolution TipsSkilled Nursing Facility (SNF) Ancillary Services ModuleCardiac Rehabilitation: Coverage Criteria and Documenation RequirementsJJ Part A EDI Enrollment: Finding Forms OnlineAccess TPE Letters Electronically: Job AidAppeals Overview for Providers ModuleTimely Filing Exclusion Requests ModuleJJ Part A POE Advisory Group (POE-AG) Minutes: November 17, 2021Partnering for Prevention Initiative Teleconference: December 14, 2021Targeted Probe and Educate Process ModuleMedicare Administrative Contractor Part A/HHH Quarterly Updates: December 15, 2021January 12, 2022, Part A Ask the Contractor Teleconference (ACT)Palmetto GBA Suspends In-Person EventsPalmetto GBA Education EventsMedicare Advantage Inpatient Shadow Billing Job AidInpatient Hospital Pre-Entitlement ClaimsProvider Outreach and Education Advisory Group (POE-AG) Minutes: August 18, 2021Federally Qualified Health Centers (FQHC) Overview: December 29, 2021Jurisdictions J and M Part B Lipid Panel CBR Webinar: January 25, 2022Jurisdictions J, M, HHH and Railroad (RRB-SMAC) Medical Review Hot Topics Webinar: Resumption of Targeted Probe and Educate: January 27, 2022Hot Topic Tuesday TeleconferencesMeet with Your MACJJ and JM Part A CERT Series Webcast: Cardiac Procedures - February 2, 2022Part A Ask the Contractor Teleconference (ACT): January 12, 2022Medicare Part A Fiscal Year 2022 Inpatient Prospective Payment System and Long-Term Acute Care Hospital Final Rule Webinar: February 10, 2022Beneficiary and Family Centered Care Quality Improvement Organization Program Webinar: January 26, 2022

Last Updated: 06/01/2020