Published 1/1/2020

Claims can be denied for a variety of reasons. Find out how you can file an appeal if you feel a claim was denied incorrectly.

Submitting an Appeal

  • Providers are encouraged to submit their appeals via Palmetto GBA's eServices portal
    • By using eServices, providers can submit the appeal request and the complete medical record online
    • Once submitted, you will receive a confirmation from Palmetto GBA indicating that the appeal has been received
    • For more information please review the Appeals section in the eServices manual
  • You may also complete the forms electronically on our website
    • Please include your first and last name. You can then print the form.
    • Attach the complete medical record and mail to the address indicated on the form. The appeals form can be found on our website.
  • First level of appeal: redetermination. Timeframe: 120 days from the date of the initial determination. Services that are "returned to provider" with remark code MA130 must be corrected and resubmitted, not appealed.
  • Second level of appeal: reconsideration. Timeframe: 180 days from receipt of redetermination. Submit this form to the Qualified Independent Contractor.

Appeal Letters

  • Appeal letters, also known as Medicare Redetermination Notices (MRNs), are sent with the results for partially paid services and denied services

Status Lookup Tools

Medicare Parts A and B Appeals Process CMS Fact SheetAppeals Timeliness CalculatorAppeals Status ToolAppeals and Clerical Error Reopenings ModuleShorten Appeals Decision Times by Avoiding Duplicate Appeals RequestsAppealing an Overpayment Subject to Limitation on RecoupmentClarification of the First Level Appeal Decision LetterAppeal Levels and Timely Filing Limits: Helpful InformationInstead of a Written Redetermination Consider Having Your Claim ReopenedRedetermination: First Level Appeal FormWhat is My Appeal Status? ModuleeServices Appeals FeatureC2C's Top Three Appeals CategoriesGet Your First-Level Appeal Letters Delivered ElectronicallyProvider Adjustments Denied for Medical Necessity or After an Appeal Has Been SubmittedPart A East Qualified Independent Contractor (QIC) Telephone Discussion and Reopening Process DemonstrationOutpatient Prospective Payment System (OPPS): Redetermination Requests for Drugs Acquired under 340B ProgramC2C Innovative Solutions, Inc.: Qualified Independent Contractor (QIC) for Part A East JurisdictionsMedicare Redetermination Notices Mailing AddressGuide to Understanding the Limitation of the Scope of Review on Redeterminations and Reconsiderations of Certain ClaimsTypes of ReopeningsMedically Unlikely Edits (MUE) Denials for DrugsWhen to File an Appeal and When an Appeal Should Not be FiledBilateral Procedures and ModifiersAvoid Processing Delays and Send the Overpayment Demand Letter with Your Appeal RequestCan I Appeal My Claim Denial? ModuleAdding Late Charges in DDECMS MLN Fact Sheet: Medical Record Maintenance and Access RequirementsMedically Unlikely Edits (MUEs)GZ and GY HCPCS Modifier UseFully Favorable Decisions: Part A and Part B AppealsFax Number, Address, and Correct Format for Submitting Redeterminations on CD or DVDJurisdiction J (JJ) and Jurisdiction M (JM) Part A Redetermination (First Level Appeals) FormNotification of the 2022 Dollar Amount in Controversy Required to Sustain Appeal Rights for an Administrative Law Judge (ALJ) Hearing or Federal District Court ReviewGeneral Appeals InformationAppeals Overview for Providers ModuleMultiple Appeal Requirements for Part A: Hospice AppealsMultiple Appeal Requirements for Part A: Hospice AppealsHow to Use Modifiers to Indicate the Status of an Advanced Beneficiary Notice (ABN)